Why Indian Government Launch GeM Portal ?

Public procurement is a vital issue of presidency functioning in India. To improve this process, the Indian government introduced the Government e-Marketplace (GeM) in August 2016. But what had been the reasons at the back of this initiative? Let's dive into the important thing objectives of the GeM portal:

Transparency and Efficiency: Traditional procurement strategies regularly confronted troubles like opacity and delays. GeM aimed to create an open and transparent online platform for government shoppers to source goods and offerings. This reduces manual techniques and fosters a greater efficient machine.

Cost Savings: GeM fosters opposition among sellers, that could result in massive value financial savings for the authorities. Estimates propose savings starting from 10% to forty five% on procurement as compared to standard techniques.

Inclusiveness: The GeM portal empowers small and medium organizations (SMEs) and local sellers to take part in authorities procurement. This broader reach fosters inclusivity and promotes nearby financial improvement.

Digital India Mission: GeM aligns with the authorities's vision of a Digital India. The on-line platform promotes paperless transactions, cashless bills, and contactless interactions, streamlining the procurement manner.

Overall, the GeM portal is a vast step towards reforming public procurement in India. It promotes transparency, efficiency, value-effectiveness, and inclusivity, benefitting both the authorities and dealers.

Issue With Error And Compaint On GEM Portal 

Facing Issues at the GeM Portal? Here's How to Get Help

The Government e-Marketplace (GeM) is a brilliant initiative for streamlining public procurement in India. However, in spite of a robust platform, users can from time to time stumble upon technical system defects or errors. If you are dealing with troubles at the GeM portal, don't worry! This blog will manual you through the technique of reporting mistakes and registering court cases.

Identifying the Problem:

Error Messages: Be clear approximately the particular errors message you're encountering. Note down the precise wording and any errors codes displayed.Functionality Issues: If a selected function is not operating as anticipated, describe the issue in detail. Include steps you've taken and the final results you anticipated.

Reporting Errors:

Support Section: The GeM portal has a dedicated "Support" phase. Look for alternatives like "Raise a Ticket" or "Report an Incident." Here, you may describe the error you are facing and provide relevant information.

Registering a Complaint:

Grievance Redressal Mechanism: For extra formal court cases like delayed procedures or unresponsive sellers, GeM has a criticism redressal mechanism. Locate the "Grievance" segment and comply with the steps to register your grievance.

Additional Tips:

• Screenshots: Attach screenshots of the error messages or malfunctioning features. This visual evidence aids in faster resolution.
• Clear Communication: Clearly articulate the issue you're facing. The more details you provide, the easier it will be for GeM support to diagnose and address the problem.

Contacting GeM Support:

• Helpdesk Numbers: If you prefer phone support, GeM offers toll-free helpline numbers. These helplines are operational during specific timings (refer to the GeM website for current hours).
• Email: Alternatively, consider sending an email outlining the issue to the GeM support team. You can find the contact details on the GeM portal.

Remember:

• Acknowledge Receipt: Once you report an error or register a complaint, GeM will typically send an acknowledgment with a reference number. Keep this number for future reference.
• Resolution Timeline: GeM aims to resolve issues and complaints within a specific timeframe. This timeframe will be communicated in the acknowledgment email.